Delivery & Returns
FREE DELIVERY (with minimum order)
EXTENDED RETURNS FOR ALL DECEMBER PURCHASES UNTIL 15TH JANUARY 2019.
QUICK, SECURE DELIVERY DIRECT TO YOU.
Once your order is dispatched you will be sent a confirmation email with a barcode reference or tracking code.
|Standard UK Delivery (orders under £50)||£3.95||3-5 working days|
|Premium UK Delivery||£7.95||1-2 working days|
|ORDERS OVER £50||FREE STANDARD UK||3-5 working days|
Standard UK delivery is 3-5 working days however if you need something urgently we may be able to accommodate your request - simply email email@example.com or phone +44 7946528755 to ask.
|EU & Switzerland||£10||Max 10 working days|
|International *||£20||Max 15 working days|
|EU & International orders over £150||FREE SHIPPING||10-15 working days|
*Rest of World is currently limited to delivery to the following countries: Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, South Korea, USA.
If we don't list a country you wish us to ship to, please get in touch and we may be able to arrange this. Email firstname.lastname@example.org.
We aim to dispatch within 24 hours, subject to stock availability. If you need something in a hurry, please get in touch and let us know and we will do our best to help you!
We usually deliver via the Weengs courier agency, or Royal Mail and you will be provided with a barcode to track shipping progress. Orders outside the UK are generally delivered via Royal Mail's Parcel Force.
Purchases delivered within the UK require a signature and may not be shipped to PO boxes. On occasion the package may be left with a neighbour. If your order comes in two deliveries you will not be expected to pay postage twice.
NOTE: For all deliveries outside the EU you may be liable to pay duty, customs or import duty levied once the package reaches your destination and you will be responsible for this as we have no control over these charges or any delay this may cause and we cannot predict such charges.
We hope you will love your natural fibre Ally Bee item but we do understand sometimes you may change your mind and want to send an item back. In order for us to process a refund or exchange, items need to be returned in the original packaging and in an unused condition with all tags still in place. Ally Bee cannot be held responsible for any goods lost or damaged in transit therefore we advise you use a tracked or Signed For service. Please complete the Returns Form you received with your order and use the address label provided.
If you would like to exchange your purchase for a different size, colour or style, there is no charge for the postage of the exchange being sent to you within the UK - you will simply pay or be refunded the difference of the balance between the original & exchanged item. If you require the exchange to be sent to an address outside the UK, you will need to pay the shipping fee - email us at ally-bee.com in advance and you will be advised on the postage cost. Before sending an item back for exchange, please first email us and we will endeavour to hold aside the item you wish to have in exchange.
If you wish to return or exchange, you have 14 days from the day you receive your order to notify us that you will be returning an item. From this day you have another 14 days to return the item. Refunds are normally processed within 7 working days of receipt, once the returned products have been received to us, and you will receive an email from us confirming the refund. Upon inspection of the returned product, Ally Bee will issue a full refund less any postage cost you were charged on the original purchase. In the rare event that an item is returned to us in an unsuitable, damaged or worn condition, Ally Bee reserves the right not to refund the item and arrange to send the item back to you at your expense.
The address for this return is:
Ally Bee Ltd
52 Ripley Gardens
London SW14 8HF
INTERNATIONAL RETURNS – A tracked and signed service is advised as we do not take responsibility for refunds of lost items. The package must be clearly addressed to:
52 Ripley Gardens
London SW14 8HF
RETURN OF GIFTS
Please note that items bought as gifts can only be refunded to the original payer, however, we are more than happy to offer another item in exchange or part exchange for the goods as long as the value of the item is the same or greater than the original. Details of the original purchaser must be provided.